Refund policy

This policy explains when a hafilat top-up arranged through refillbuscard can be refunded and how to request it. It applies only to top-ups arranged with our team.

When a refund applies

• You paid for a top-up but the balance was not loaded to the card after we confirmed it could not be delivered.
• A duplicate payment was taken for the same request in error.
• An amount was charged that does not match the amount you confirmed with the manager.

When a refund does not apply

• The balance was loaded correctly to the card number you provided, even if the number was given incorrectly by mistake.
• A change of mind after the balance has already been loaded and is available on the card.

How to request a refund

Email support@refillbuscard.org or message us on WhatsApp with the email and card number you used and a short description of the problem.

Timing

We review each request as quickly as we can. Where a refund is due, it is returned to the original payment method. The time it takes to appear on your statement depends on your bank.

Contact

Refillbuscard Digital Services, 244 Mawgab St, Al Sa`Adah, Zone 1, Abu Dhabi, United Arab Emirates.